DEMETER ICT
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Recent activity by DEMETER ICT-
How Zendesk and Shopify work together
Shopify is one of the most popular e-Commerce systems. Many Shopify shop owners use Zendesk as the customer support system. The integration between Zendesk and Shopify is quite completed. This arti...
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Designing automated ticket workflows
One of the best ways to increase agent efficiency and streamline your support tasks is to use Zendesk tools to automate your ticket workflows. Zendesk enables you to develop multiple, automated w...
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Using macros to update tickets
If you created macros for support requests that can be answered with a single, standard response or action, agents can evaluate tickets and apply macros manually as needed. This article contains t...
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Zendesk Pricing
Software that hits the sweet spot Customer service is about more than the customer. It’s about your business and your teams, too. Zendesk not only makes things ea...
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Microsoft: Setting up Zendesk for Microsoft Outlook Integration
The Outlook integration allows Outlook users with or without a Zendesk account to copy email contents to a new ticket in Zendesk without leaving the Outlook application. This article covers the fol...
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Branding your help center
You can change the look and feel of the help center using simple WYSIWYG design tools such as color pickers and font choosers. For example, you can change the logo, colors, and web font to make y...
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Creating macros for tickets
Quick Look: Admin Center > Workspaces > Agent tools > Macros A macro is a prepared response or action that an agent can manually apply when they are creating or updating tickets. Macros cont...
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Creating a ticket on behalf of the requester
There may be times when you need to open a ticket on someone else's behalf. For example, you may be providing support to someone using a telephone (and not Zendesk Talk, which creates a ticket fo...
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Trigger conditions and actions reference
This article describes the different conditions and actions you can use when creating triggers. For information on creating new triggers, see Creating triggers for automatic ticket updates and no...
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Adding comments to tickets
Once a ticket has been created and is assigned to an agent, it's the agent's job to resolve the support request. To do that, you may need to gather more information from the requester. To communic...