DEMETER ADMIN

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Activity overview

Latest activity by DEMETER ADMIN
  • DEMETER ADMIN created an article,

    Understanding bot flow step types

    A conversation flow consists of a sequence of steps that are created and configured by you in Flow Builder, or are part of the out-of-the-box behavior. Each step represents a message the bot is ab...

  • DEMETER ADMIN created an article,

    Branding your help center

    You can change the look and feel of the help center using simple WYSIWYG design tools such as color pickers and font choosers. For example, you can change the logo, colors, and web font to make y...

  • DEMETER ADMIN created an article,

    Managing tickets in bulk

    Using your views, you can make ticket updates to many tickets at the same time. For example, if you want to assign yourself to a number a tickets, you just select them in a view and then set yours...

  • DEMETER ADMIN created an article,

    Trigger conditions and actions reference

    This article describes the different conditions and actions you can use when creating triggers. For information on creating new triggers, see Creating triggers for automatic ticket updates and no...

  • DEMETER ADMIN created an article,

    Adding comments to tickets

    Once a ticket has been created and is assigned to an agent, it's the agent's job to resolve the support request. To do that, you may need to gather more information from the requester. To communic...

  • DEMETER ADMIN created an article,

    Creating a ticket on behalf of the requester

    There may be times when you need to open a ticket on someone else's behalf. For example, you may be providing support to someone using a telephone (and not Zendesk Talk, which creates a ticket fo...

  • DEMETER ADMIN created an article,

    Microsoft: Setting up Zendesk for Microsoft Outlook Integration

    The Outlook integration allows Outlook users with or without a Zendesk account to copy email contents to a new ticket in Zendesk without leaving the Outlook application. This article covers the fol...

  • DEMETER ADMIN created an article,

    Using macros to update tickets

    If you created macros for support requests that can be answered with a single, standard response or action, agents can evaluate tickets and apply macros manually as needed. This article contains t...

  • DEMETER ADMIN created an article,

    Creating macros for tickets

    Quick Look: Admin Center > Workspaces > Agent tools > Macros   A macro is a prepared response or action that an agent can manually apply when they are creating or updating tickets. Macros cont...

  • DEMETER ADMIN created an article,

    Analyzing your Support activity

    Zendesk Explore features a pre-built dashboard to help you monitor many details about your tickets, efficiency, and performance with Zendesk Support. The dashboard can help you identify your tick...