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Activity overview

Latest activity by DEMETER ICT ADMIN
  • DEMETER ICT ADMIN created an article,

    Analyzing your Support activity

    Zendesk Explore features a pre-built dashboard to help you monitor many details about your tickets, efficiency, and performance with Zendesk Support. The dashboard can help you identify your tick...

  • DEMETER ICT ADMIN created an article,

    Overview of the Zendesk Support dashboard

    Explore offers a pre-built dashboard that displays your Zendesk Support data. You can edit and customize this dashboard by cloning it (see Duplicating pre-built dashboards). Use this article to ...

  • DEMETER ICT ADMIN created an article,

    New Zendesk Suite : All new Suite, radically simple

      Today we announced the launch of our new Zendesk Suite, along with our comprehensive messaging solution. If you asked me to give last year a theme, I wo...

  • DEMETER ICT ADMIN created an article,

    No matter how much information you can find! with the Searching feature from Zendesk

      Did you know?  Zendesk Agent Workspace now includes Live chat and Messaging Conversations search capabilities! Because many companies have more customers. As a resu...

  • DEMETER ICT ADMIN created an article,

    Messaging best practices for better customer service

      Forty-two percent of people worldwide have a smartphone, and 87 percent of smartphone owners use messaging. Let those numbers sink in for a minute. Customers overwhelmingly...

  • DEMETER ICT ADMIN created an article,

    Viewing and recovering deleted tickets

    When you delete a ticket, it isn't actually permanently deleted. Instead, it is moved into the Deleted Tickets view, where you can restore it (move it back into its original view) or permanently ...

  • DEMETER ICT ADMIN created an article,

    Creating triggers for automatic ticket updates and notifications

    Quick Look:  Admin Center > Objects and rules > Business rules > Triggers Triggers are now in Admin Center, the new home for Support settings. See About Support settings in Admin Center. Triggers ...

  • DEMETER ICT ADMIN created an article,

    Zendesk Special Package

    Zendesk Suite for SMB Package for SMB, Give customers the best support as big players, on a small business budget Provide 24h support with Answer Bot Have seamless conversations acr...

  • DEMETER ICT ADMIN created an article,

    Zendesk Pricing

    Software that hits the sweet spot Customer service is about more than the customer. It’s about your business and your teams, too. Zendesk not only makes things ea...

  • DEMETER ICT ADMIN created an article,

    Adding LINE channels to the Zendesk Agent Workspace

    Quick Look:  Admin Center > Channels > Messaging and social > Messaging Tip: You must have the Zendesk Agent Workspace with Social messaging enabled to use this feature. If you're using Social...