DEMETER ICT
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Activity overview
Latest activity by DEMETER ICT-
DEMETER ICT created an article,
How Zendesk and Shopify work together
Shopify is one of the most popular e-Commerce systems. Many Shopify shop owners use Zendesk as the customer support system. The integration between Zendesk and Shopify is quite completed. This arti...
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DEMETER ICT commented,
你好。 需要什麼幫忙嗎？ Is there anything we can help?
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DEMETER ICT created an article,
Understanding bot flow step types
A conversation flow consists of a sequence of steps that are created and configured by you in Flow Builder, or are part of the out-of-the-box behavior. Each step represents a message the bot is ab...
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DEMETER ICT created an article,
Branding your help center
You can change the look and feel of the help center using simple WYSIWYG design tools such as color pickers and font choosers. For example, you can change the logo, colors, and web font to make y...
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DEMETER ICT created an article,
Managing tickets in bulk
Using your views, you can make ticket updates to many tickets at the same time. For example, if you want to assign yourself to a number a tickets, you just select them in a view and then set yours...
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DEMETER ICT created an article,
Trigger conditions and actions reference
This article describes the different conditions and actions you can use when creating triggers. For information on creating new triggers, see Creating triggers for automatic ticket updates and no...
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DEMETER ICT created an article,
Adding comments to tickets
Once a ticket has been created and is assigned to an agent, it's the agent's job to resolve the support request. To do that, you may need to gather more information from the requester. To communic...
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DEMETER ICT created an article,
Creating a ticket on behalf of the requester
There may be times when you need to open a ticket on someone else's behalf. For example, you may be providing support to someone using a telephone (and not Zendesk Talk, which creates a ticket fo...
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DEMETER ICT created an article,
Microsoft: Setting up Zendesk for Microsoft Outlook Integration
The Outlook integration allows Outlook users with or without a Zendesk account to copy email contents to a new ticket in Zendesk without leaving the Outlook application. This article covers the fol...
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DEMETER ICT created an article,
Using macros to update tickets
If you created macros for support requests that can be answered with a single, standard response or action, agents can evaluate tickets and apply macros manually as needed. This article contains t...