DEMETER ICT
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Recent activity by DEMETER ICT-
Understanding Explore datasets
Your Zendesk data is split into different datasets. Each dataset contains metrics and attributes that you can use to build queries and generate reports. You must select a specific dataset befo...
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Getting started creating queries
In Explore, you display your data in customizable reports, or queries. Explore comes with pre-built dashboards containing many common reports; however, you might want to modify these queries t...
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Formula writing resources
While Explore's results manipulation can perform basic manipulations to your query results, to unlock the full power of Explore, you can create your own metrics and attributes that query and pr...
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Explore recipes reference
To help you get the most from Explore, we've put together a selection of recipes that help you set up queries and dashboards for many common business scenarios. Feel free to modify these to suit y...
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Getting started with Guide for your help center: Setting up
Guide enables you to provide end users with a complete self-service support option and empowers agents to better help customers. Using Guide you can create a help center that includes: Brande...
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Using Zendesk Support and the Admin Center together with Zendesk Guide
Zendesk Support and the Admin Center together with Zendesk Guide work in tandem to help you set up and manage your self service customer experience and support workflow. Zendesk Support is the po...
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About integrating Sell and Support for an overview of customer communication in your company
If you integrate Zendesk Sell and Zendesk Support, you can access your Support tickets in Sell, and see your Sell data from your Support interface. This makes it easier to access the most impo...
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Getting started with Zendesk Sell
In this article, we touch on some of the most important features in your Sell account that you can explore in your free 14-day trial, or when you are getting started with Sell. You need admin...
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Setting up your Zendesk Sell-Support integration
You can configure the Sell-Support integration to access support tickets in Sell, and to see Sell data from your Support interface. To learn more about the features of having a Sell-Support...
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GDPR: Frequently-asked questions about Zendesk products
Note: For questions about Zendesk Support, see GDPR: Frequently-asked questions about Zendesk Support. The General Data Protection Regulation (GDPR) is a European privacy regulation that aims...