DEMETER ICT
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Designing a Customer Service Model That Truly Fits Your Business
For CEOs, CXOs, and budget holders, customer service is no longer a back-office cost center. It has become a growth lever, a risk-control mechanism, and a brand differentiator. The challenge is not...
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How Leading Companies Scale Customer Operations With Discipline
Balancing Growth, Cost Control, and Customer Experience Across MarketsScaling customer operations is no longer a question of ambition.For CEOs and executive teams, the real challenge is control.As ...
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Why So Many Executives Are Confused About Zendesk AI — And How to Choose the Right One
AI is no longer optional in customer operations.But for many CEOs and top executives, Zendesk AI has become more confusing, not clearer.You hear terms like:Zendesk AI EssentialZendesk AI AdvancedZe...
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What is the maximum number of Interaction History shown on Zendesk Agent Workspace?
Answer:By default, below is what Zendesk does. 1. Zendesk will automatically archive the ticket which has a "closed" status longer than 120 days. You still can search for that ticket, but you will ...
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How Zendesk and Shopify work together
Shopify is one of the most popular e-Commerce systems. Many Shopify shop owners use Zendesk as the customer support system. The integration between Zendesk and Shopify is quite completed. This arti...
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Understanding bot flow step types
A conversation flow consists of a sequence of steps that are created and configured by you in Flow Builder, or are part of the out-of-the-box behavior. Each step represents a message the bot is ab...
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Branding your help center
You can change the look and feel of the help center using simple WYSIWYG design tools such as color pickers and font choosers. For example, you can change the logo, colors, and web font to make y...
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Managing tickets in bulk
Using your views, you can make ticket updates to many tickets at the same time. For example, if you want to assign yourself to a number a tickets, you just select them in a view and then set yours...
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Trigger conditions and actions reference
This article describes the different conditions and actions you can use when creating triggers. For information on creating new triggers, see Creating triggers for automatic ticket updates and no...
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Adding comments to tickets
Once a ticket has been created and is assigned to an agent, it's the agent's job to resolve the support request. To do that, you may need to gather more information from the requester. To communic...