DEMETER ICT
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Recent activity by DEMETER ICT-
Adding LINE channels to the Zendesk Agent Workspace
Quick Look: Admin Center > Channels > Messaging and social > Messaging Tip: You must have the Zendesk Agent Workspace with Social messaging enabled to use this feature. If you're using Social...
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About Answer Bot for Zendesk messaging
In this article, we’ll give you an overview of Answer Bot’s expanded functionality when messaging is enabled on your account. You’ll be introduced to the new Answer Bot features, learn about t...
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Using Flow Builder to automate conversations
Flow Builder allows you to create custom conversation flows for automating web and mobile messaging interactions with your customers, giving them the opportunity to self-serve their support issue...
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Introducing Zendesk Messaging
As customer preferences have shifted, especially given the new digital-first world we live in, messaging has quickly emerged as the people’s choice for their go-to communication channel. 64% o...
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Working with messaging in the Web Widget
After enabling messaging at the account level, you can turn on messaging for the Web Widget, configure its appearance and other settings, via Admin Center, then embed the widget on your websit...
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Managing languages in Flow Builder
Flow Builder includes language settings that allow you to specify a default flow language, and configure Answer Bot to speak in multiple languages for an improved customer experience. Using these...
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Enabling Zendesk messaging
In this article, we'll walk you through the steps to enable Zendesk messaging at the account level. The tasks described in this article must be performed by an account admin. This article incl...
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Explore quick start guide
We know you can't wait to get up and running with Explore, so follow along with this article to learn the minimum you'll need to get started with reporting as quickly as possible. Once you've ...
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Metrics and attributes for Zendesk Support
Note: To use these metrics and attributes, you need a Zendesk Support Professional or Enterprise plan. Use this article to discover the metrics and attributes you can use to build Explore qu...
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Metrics and attributes for Zendesk Talk
Note: To use these metrics and attributes, you need Zendesk Talk Professional or Enterprise. Use this article to discover the metrics and attributes you can use to build Explore queries base...