Zendesk Suite for SMB
Package for SMB, Give customers the best support as big players, on a small business budget
- Provide 24h support with Answer Bot
-
Have seamless conversations across different channels
-
Track agents and channels performance
-
Ready to use for your business in just 5 days
See pricing
SPECIAL PACKAGE FOR SMB
Small team, big potential (*Prices shown are billed annually)
SUITE TEAM
Get the fundamentals right. Deliver support across any channel, all from one place.
Start From $49
(per agent/month)
Suite Team
- Industry-leading ticketing system
- Messaging across web, mobile and social
- Email, voice, SMS, and live chat support
- Help center
- Easy-to-set-up automation & workflows
- AI-powered automated answers
- Unified agent workspace
- Out-of-the-box reporting and analytics
- Data and file storage
- 1,000+ apps and integrations
- Robust APIs
- Online, email, and phone support from the Zendesk team
- Onboarding and adoption guidance
SUITE GROWTH
Go further with a little extra help. Tap into self-service and more automation.
Start From $79
(per agent/month)
Suite Team, plus.
- Self-service customer portal
- AI-powered knowledge management
- Customizable ticket layouts
- Light access license
- Service Level Agreement (SLA) management
- Multilingual support and content
SUITE PROFESSIONAL (MOST POPULAR)
Work even better together. Get deeper collaboration, routing, and analytics.
Start From $99
(per agent/month)
Suite Growth, plus.
- Conversational routing based on agent skill
- Integrated community forums
- Private conversation threads
- Customizable routing based on agent skill
- Integrated community forums
- Private conversation threads
- Customizable and shareable dashboards
- Advanced voice capabilities
- HIPAA compliance
- Events Connector for Amazon Web Services
Zendesk Suite for SMB Build Smarter, Reach Further
Package for SMB, Give customers the best support as big players, on a small business budget
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