DEMETER ICT
- Total activity 192
- Last activity
- Member since
- Following 0 users
- Followed by 1 user
- Votes 1
- Subscriptions 121
Articles
Recent activity by DEMETER ICT-
Getting Started with Zendesk Suite
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support solution. Zendesk Suite is built around a tic...
-
Using the Chat dashboard with the Zendesk Agent Workspace
Because the Zendesk Agent Workspace provides unified conversations across Chat and Support, this impacts some features on the Chat dashboard. This article describes how the Chat dashboard works ...
-
About Zendesk channels
Channels are the ways that you engage with your customers (how they create support requests and how you communicate with them). You choose and configure the channels you want to support. Regar...
-
Launch guide for Zendesk Support
Welcome to Zendesk Support! This article provides the framework you need to get your account up and running. It describes the key items you need to set up and gives you guidelines on where to fi...
-
About triggers and how they work
Triggers are business rules you define that run immediately after a ticket is created or updated and automatically perform actions if specified conditions are met. Here are some uses for triggers...
-
Customizing your help center theme
Quick Look: Guide admin > Customize design > Customize > Edit code More web-savvy Guide admins can work directly with the page code to build a customized theme for your help center. The code is ...
-
Designing automated ticket workflows
One of the best ways to increase agent efficiency and streamline your support tasks is to use Zendesk tools to automate your ticket workflows. Zendesk enables you to develop multiple, automated w...
-
Fine Tuning: How to piece together your ideal Zendesk
This Fine Tuning session is about how to build out your Zendesk instance piece by piece, including: Groups and roles User fields and organization fields Ticket fields and ticket forms Launch ...
-
Planning your workflow
Before you launch Zendesk Support, take a careful look at your company’s workflow to make sure you create a Zendesk setup that meets your needs. The planning doesn’t have to be elaborate. Basic ...
-
Translating conversations in the Zendesk Agent Workspace
Agents can communicate with end-users and other agents, even if they are using different languages, using the native translation feature in Agent Workspace. The translation feature is enabled by...