DEMETER ICT
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Recent activity by DEMETER ICT-
Creating a ticket on behalf of the requester
There may be times when you need to open a ticket on someone else's behalf. For example, you may be providing support to someone using a telephone (and not Zendesk Talk, which creates a ticket fo...
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Microsoft: Setting up Zendesk for Microsoft Outlook Integration
The Outlook integration allows Outlook users with or without a Zendesk account to copy email contents to a new ticket in Zendesk without leaving the Outlook application. This article covers the fol...
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Using macros to update tickets
If you created macros for support requests that can be answered with a single, standard response or action, agents can evaluate tickets and apply macros manually as needed. This article contains t...
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Creating macros for tickets
Quick Look: Admin Center > Workspaces > Agent tools > Macros A macro is a prepared response or action that an agent can manually apply when they are creating or updating tickets. Macros cont...
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Analyzing your Support activity
Zendesk Explore features a pre-built dashboard to help you monitor many details about your tickets, efficiency, and performance with Zendesk Support. The dashboard can help you identify your tick...
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Overview of the Zendesk Support dashboard
Explore offers a pre-built dashboard that displays your Zendesk Support data. You can edit and customize this dashboard by cloning it (see Duplicating pre-built dashboards). Use this article to ...
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New Zendesk Suite : All new Suite, radically simple
Today we announced the launch of our new Zendesk Suite, along with our comprehensive messaging solution. If you asked me to give last year a theme, I wo...
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No matter how much information you can find! with the Searching feature from Zendesk
Did you know? Zendesk Agent Workspace now includes Live chat and Messaging Conversations search capabilities! Because many companies have more customers. As a resu...
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Messaging best practices for better customer service
Forty-two percent of people worldwide have a smartphone, and 87 percent of smartphone owners use messaging. Let those numbers sink in for a minute. Customers overwhelmingly...
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Viewing and recovering deleted tickets
When you delete a ticket, it isn't actually permanently deleted. Instead, it is moved into the Deleted Tickets view, where you can restore it (move it back into its original view) or permanently ...