Zendesk 最优套餐

Zendesk Best Plan

SME package to provide the best support for customers on a small business budget

• 24-hour support with Answer Bot 
• Have seamless conversations across channels
• Track agent and channel performance
• Ready for your business in just 5 days

The best package for small and medium-sized enterprises
Small team, big potential

Suite Team Edition
one-stop service and support for customers across all channels

Prices start from $49 (per agent/month)

• Industry-leading work order processing system
• Information across web, mobile and social platforms
• Email, Voice, SMS and Live Chat
• help center
• Set up convenient self-programs and workflows
• AI-enabled autoresponder
• Unified Commissioner Workspace
• Out-of-the-box reporting and analytics
• Data and File Storage
• More than 1000 applications and integration components
• powerful API
• Zendesk Team Online, Telephone
• Mail and phone support
• Getting Started and Selection Guide

Suite Growth edition
adds self-service and other automation

Prices start from $79 (per agent/month)

Everything in the Suite Team package and add…

• Self-Service Customer Portal
• AI-Driven Knowledge Management
• Custom Ticket Layout
• Light Access License
• Service Level Agreement (SLA) Management
• Multilingual support and content

Suite Professional edition
to better collaborate and analyze results

Prices start from $99 (per agent/month)

Everything in the Suite Growth package and add…

• Dialog transfer based on specialist skills
• Comprehensive Community Forum
• private conversation thread
• Shareable Custom Panels
• Advanced Voice Features
• HIPAA compliance
• Event Connectors for Amazon Web Services

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