Zendesk Best Plan
SME package to provide the best support for customers on a small business budget
- 24-hour support with Answer Bot
- Have seamless conversations across channels
- Track agent and channel performance
- Ready for your business in just 5 days
The best package for small and medium-sized enterprises
Small team, big potential
Suite Team Edition
one-stop service and support for customers across all channels
Prices start from $49 (per agent/month)
- Industry-leading work order processing system
- Information across web, mobile and social platforms
- Email, Voice, SMS and Live Chat
- help center
- Set up convenient self-programs and workflows
- AI-enabled autoresponder
- Unified Commissioner Workspace
- Out-of-the-box reporting and analytics
- Data and File Storage
- More than 1000 applications and integration components
- powerful API
- Zendesk Team Online, Telephone
- Mail and phone support
- Getting Started and Selection Guide
Suite Growth edition
adds self-service and other automation
Prices start from $79 (per agent/month)
Everything in the Suite Team package and add…
- Self-Service Customer Portal
- AI-Driven Knowledge Management
- Custom Ticket Layout
- Light Access License
- Service Level Agreement (SLA) Management
- Multilingual support and content
Suite Professional edition
to better collaborate and analyze results
Prices start from $99 (per agent/month)
Everything in the Suite Growth package and add…
- Dialog transfer based on specialist skills
- Comprehensive Community Forum
- private conversation thread
- Shareable Custom Panels
- Advanced Voice Features
- HIPAA compliance
- Event Connectors for Amazon Web Services
We have experts working with your team to ensure our solutions have a strategic impact on your business.
Demeter ICT, agent of Zendesk in China and Asia Pacific.
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